Video | Modernising with Governance in Mind: ServiceNow and GenAI

In today’s rapidly evolving business landscape, modernising enterprise applications has never been more critical. Leaders are tasked with finding ways to deliver more value to their organisations while reducing technical debt. Scott Wisniewski, managing director of business-platform transformation at Protiviti, outlines the essential considerations for organisations looking to modernise their operations using ServiceNow while incorporating governance and the potential of generative AI (GenAI).

SaaS-based modernisation: Reducing technical debt

Wisniewski emphasises that the need for modernisation has reached a pivotal point. As enterprise platforms continue to evolve, companies must modernise their technology stack to keep pace with competition and changing market demands. Modernisation is not just about upgrading systems; it’s about finding ways to reduce technical debt while enabling scalability, flexibility and innovation. For most organisations, technical debt accumulates when older, legacy systems are patched and extended beyond their original capacity. This often leads to inefficiencies, increased maintenance costs and slower decision-making processes. ServiceNow, as a leading SaaS-based enterprise platform, plays a pivotal role in reducing this debt by consolidating workflows, automating tasks and improving the overall agility of the organisation.

ServiceNow’s delivery of workflows to every element of the C-suite can create a unified delivery experience for organisations’ employees. This unified approach allows companies to streamline processes across various departments, reducing silos and improving operational efficiency. With ServiceNow, companies can modernise their IT infrastructure while delivering more value to the business without carrying the burden of outdated systems.